FAQs

How do I know everyone will get along?

We know that some pets can be a little shy with new people, so to ensure that your pet is comfortable with your walker, we will schedule a complimentary meet and greet before our first visit.  Not only will it help set your pet at ease, but also you can give your walker a little tour of where your pet’s belongings are kept, share any special instructions, and have all your questions answered before we get started.

What about bad weather?

We walk whether it is rain or shine, sleet or snow. Don’t worry, we wipe muddy paws too!  Although, we do understand that some pets prefer to not go out in the rain or snow.  In this case, we will take your pet out for a quick potty break, and spend the remainder of the visit playing indoors.  The only time we do not walk is in the rare case of extreme and dangerous weather. In those cases, we will keep you updated and informed.

How is our key handled?

We store all of our client keys in a locked box after hours.  All of our keys are labeled ONLY with your pet’s first name, and no other personal information is stored with them.  We require that you provide two keys (unless using a garage code), to provide assurance that your pet is walked in case of an employee emergency.  If you live in a gated community or apartment complex, we require a key card or key fob to enter the building.

How do you handle scheduling?

All of our full-time & part-time clients receive a guaranteed set schedule from week to week. We do our best to accommodate all of our client’s time requests, but the earlier you book us, the better chances that we have availability for your pet.   When booking a time slot for your pet, we ask for a two-hour window that works best for you.  Time slots for flex-rate clients are based on availability.

What are weekly walk minimums?

In order to guarantee a weekly time slot, we do require a minimum of 2 walks per week (depending on the package you purchase). You may switch days if your schedule changes to avoid being charged the price of your walk.

What if I have to cancel?

For normal dog walking services, we require a 24-hour cancellation policy in order to avoid being charged for your visit. For pet sits, we require a 72-hour notice to avoid losing your deposit. We thank you in advance for your understanding and respect for this policy.